Terms and Conditions

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Ordering From Sveti Cosmetics:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices shown are inclusive of any applicable tax.
Sveti Cosmetics reserves the right to cancel and refund orders. Orders found to be linked to ebay sellers will be cancelled.

Delivery schedule:

We process all orders promptly. Please allow 3 – 5 working days for delivery within the UK Payment:
We accept online payments via Worldpay and Paypal  which allow you to pay with your credit or debit card. All payments are made to Sveti Cosmetics in £ GBP.

Packaging:

At Sveti Cosmetics, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, Items up to 5 Kg in weight are shipped free of charge. Heavier items please see our page on delivery Information page .  Sveti Cosmetics reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Discount Codes:

Applicable discount codes must be used at the time of ordering – we will not refund retrospectively.

Returns:

If you are unhappy with your purchase or wish to cancel your order, please advise us within 14 working days commencing from the day after delivery.   We will make a refund, provided the goods are returned in their original condition and packaging and for hygiene reasons- unused and untested. Please quote your order reference when you return your item.  You can exercise your right to cancel in writing or by emailing us at [email protected] 
The return postage costs for sending products back to us is your responsibility.

Please post by trackable means if possible to :-

Sveti Cosmetics, 3 Canterbury Court, 27-29 St Simons Road, Southsea, PO5 1LN

Please note it is the responsibility of the buyer to provide the correct address details. We will not be held responsible for items not received/delayed due to incorrect details being submitted.

Lost Packages:

Royal Mail guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have passed. This information is taken from The Royal Mail website – DELAYED/MISSING POST.

After this period, we will send you a Non Receipt Declaration form which must be completed and returned to us before we log a complaint with Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries without delay.

Damaged Products:

If your order or product arrives damaged, please send an image of the item to us within 48 hours.
Please retain the damaged product and original packaging as this may be needed for further inspection.

Order Discrepancies:

Please email us within 48 hours of any discrepancies with your order. Please retain the original packaging and postal box as this may be required for further inspection.

On-line Security

Please note Sveti Cosmetics do not sell wholesale. We do not cold call business or individuals, if you receive any correspondence claiming to be from Sveti Cosmetics you are unsure about please contact us immediately via our contact us page of the website. Orders can only be placed via our website, we do not accept orders via post or phone calls for security reasons. Once you place an order with us you will receive a confirmation email – if you do not receive this email please contact us to confirm your order is being processed by us Your online security is important to us.
We do NOT trade on any other website.

CONTACT US :
Sveti Cosmetics
3, Canterbury Court
27-29 St Simons Road
Southsea,
PO5 2QE

Telephone +44 (0) 7931 401691 (9.30am – 5pm Monday to Friday) If we are unavailable – please leave a message and we will return your call as soon as possible.
 Email – [email protected]

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